Flair Plastic Products Ltd Complaints Policy and Procedure

Flair Plastic products Ltd are committed to providing a quality service to our customers. We continue to try and improve our service by listening to the views of our customers and by responding positively to complaints and where possible correcting mistakes.

Our Aim is to ensure that:

 Making a complaint is as easy as possible.

 We deal with it promptly, politely and, when appropriate, confidentially.

 We respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc.

 We learn things from complaints, use them to improve our service, and review annually our complaints policy and procedures.

If a complaint arises which is covered by our warranty please contact us at the earliest possible opportunity in writing by either letter or email. You must give your Name, Address, Contact numbers & Email, Contract number, Date of purchase and detail of complaint.

Email: sales@flairwindows.com 

Or: Write to: Flair Plastic Products Ltd, Unit 36, Forge Lane, Minworth Industrial Park, Minworth, Sutton Coldfield, B76 1AH

We will acknowledge receipt of your complaint either by email, telephone call or letter. And we will endeavour to respond within 7 working days with a plan of action.

@FlairWindows

Unit 36 Minworth Industrial Park, Forge Lane, Minworth, Sutton Coldfield, West Midlands. B76 1AH

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If the agreement you made with us is cancellable and you wish to exercise your right as a Consumer to cancel your agreement, then please [click this link] (or) [email sales@flairwindows.com] in order to receive our Cancellation notice and Form.